Privacy Policy

Introduction to Our Privacy Policy

Casa Estrellas Mirabal is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy outlines our practices regarding data collection and usage for guests, residents, and visitors to our website at www.casaestrelllasmirabal.com. We are a German-owned boutique residence offering luxury long-term apartments on the north coast of the Dominican Republic, and we take your privacy as seriously as we take your comfort. By accessing our website or booking with us, you agree to the terms outlined in this policy.

Information We Collect and How We Use It

We collect information to provide you with exceptional service, process reservations, communicate about your stay, and improve our offerings. The information we gather comes from multiple sources and serves specific purposes aligned with your needs as a guest or resident.

• Information You Provide Directly: Name, email address, phone number, passport details, payment information, booking preferences, special requests, and any other details you voluntarily share during the reservation or inquiry process.
• Information Collected Automatically: IP address, browser type, device information, pages visited, time spent on our website, referring URLs, and usage patterns collected through cookies and analytics tools to understand how you interact with our site.
• How We Use Your Data: Processing reservations and payments, confirming bookings, providing customer support, sending updates about your stay, improving our website and services, personalizing your experience, complying with legal obligations, and marketing our luxury apartments to prospective long-term residents and guests.

Data Protection, Security, and Your Rights

Your privacy and data security are paramount to Casa Estrellas Mirabal. We implement comprehensive measures to protect your personal information and respect your rights under international data protection regulations, including GDPR and CCPA. You maintain control over your data and have the right to access, modify, or request deletion of your information.

• Data Sharing: We do not sell your personal data to third parties. We may share information with trusted service providers (payment processors, booking platforms, and communication services) only as necessary to fulfill your reservation or provide requested services. We comply with all applicable data protection laws and share data only when legally required or with your explicit consent.
• Security Measures: We employ industry-standard encryption (SSL/TLS), secure payment gateways, restricted access controls, regular security audits, and secure data storage practices to protect your information from unauthorized access, alteration, or disclosure.
• Your Rights: Under GDPR and CCPA, you have the right to access your personal data, request corrections or updates, delete your information, opt out of marketing communications, restrict processing, and data portability. To exercise these rights, please contact us using the information provided in Section 4.

Policy Updates and Contact Information

Casa Estrellas Mirabal may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the effective date. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

If you have questions, concerns, or requests regarding your privacy or this policy, please contact us at privacy@casaestrelllasmirabal.com or write to us at Casa Estrellas Mirabal, North Coast, Dominican Republic. We are committed to addressing your privacy concerns promptly and transparently.